About
Highly dedicated and results-driven professional with over 5 years of experience in customer service, hospitality, and operations management, including a leadership role overseeing store operations and marketing initiatives. Proven ability to enhance customer satisfaction, streamline processes, and drive loyalty, consistently exceeding service standards. Currently pursuing a B.A. in Philosophy, eager to leverage strong analytical and interpersonal skills to contribute meaningfully to a progressive organization focused on operational excellence and customer engagement.
Work
Papiees Meatro
|Customer Service Representative / Marketing & Reservations / Store Manager
Yaba, Lagos, Nigeria
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Summary
Led multi-faceted store operations, customer service, and marketing functions, significantly enhancing customer experience and business efficiency.
Highlights
Spearheaded comprehensive store operations, ensuring top-tier customer service delivery and operational efficiency, resulting in sustained positive customer feedback.
Managed all aspects of reservations, coordinated marketing initiatives, and oversaw inventory, optimizing resource allocation and promotional effectiveness.
Cultivated strong customer relationships through professional service and proactive engagement, fostering loyalty and repeat business.
Implemented operational improvements that streamlined daily workflows and enhanced overall store performance.
Dulham Vet Services
|Dog Walker / Intern
Oniru, Lagos, Nigeria
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Summary
Provided essential operational and client support, enhancing service delivery and administrative efficiency within a veterinary environment.
Highlights
Supported daily veterinary operations, coordinating client communications and ensuring smooth workflow for critical service delivery.
Assisted with administrative tasks and client scheduling, contributing to efficient patient intake and improved client satisfaction.
Maintained a supportive and organized environment, directly impacting the quality of care provided and client trust.
Samantha's Bistro
|Waiter
Ikoyi, Lagos, Nigeria
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Summary
Delivered exceptional guest service and maintained high hospitality standards, ensuring a positive dining experience for patrons.
Highlights
Provided prompt, friendly, and professional guest service, consistently achieving high levels of customer satisfaction in a fast-paced environment.
Maintained rigorous cleanliness and orderliness standards, contributing to a welcoming atmosphere and adherence to health regulations.
Managed guest needs efficiently, enhancing overall dining experience and supporting a positive brand image.
The School Mart
|Cashier
Ikorodu, Lagos, Nigeria
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Holiday job
Summary
Managed all transaction processing and record-keeping, ensuring accurate and efficient financial operations and customer satisfaction.
Highlights
Processed high volumes of transactions accurately and efficiently, minimizing errors and contributing to smooth daily operations.
Ensured comprehensive customer satisfaction by providing courteous and helpful service during all interactions.
Maintained meticulous financial records, supporting accurate accounting and streamlined operational oversight.
Education
University of Lagos
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B.A.
Philosophy
Jelly-Las College
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Senior Secondary School Certificate
Secondary School Certificate
Languages
English
Certificates
Customer Service Skills (CPD)
Issued By
Alison
Skills
Customer Service
Customer Relations, Client Engagement, Service Delivery, Customer Satisfaction, Conflict Resolution.
Operations Management
Store Operations, Inventory Management, Workflow Optimization, Process Improvement, Resource Allocation, Scheduling.
Marketing & Sales
Marketing Initiatives, Reservations Management, Promotional Strategies, Client Acquisition.
Communication
Verbal Communication, Written Communication, Active Listening, Interpersonal Communication, Client Communication.
Problem Solving
Analytical Thinking, Issue Resolution, Critical Thinking, Decision Making.
Hospitality
Guest Services, Front-of-House Operations, Service Standards, Cleanliness & Orderliness.
Administrative Support
Record Keeping, Data Entry, Administrative Coordination, Transaction Processing.
Teamwork & Leadership
Collaboration, Team Support, Leadership, Autonomy.